We are sure that you will love your jewellery from Gemporia and treasure for years to come. However, if for any reason you are not completely satisfied with your purchase, simply call us for a returns number, complete the returns form enclosed with your goods and send them back for a refund or replacement.

All items come with a 30 day guarantee, starting on the day you receive your jewellery.


Jewellery tags must not be removed and the second partition on earring packaging must not be opened.

All original packaging and the authenticity certificate must be included with the return.

Please note: If jewellery tags are removed and the second partition on earring packaging is opened the items will be non-returnable.

How to Return

Step 1

Call Gemporia within 30 days to receive your returns number and write it on your returns slip.

Step 2

Securely package your return.

Step 3

Cut out and attach the returns slip to your return.

Step 4

Please use a fully insured and trackable method of postage to return items.